It's possible when setting up MagicTrap that a different e-mail address has been used to the one used when purchasing MagicTrap.
Your license is linked to the email address used when you purchased it.
For an error-free linking of the physical MagicTrap with the MagicTrap software, the same e-mail address must be used when creating the MagicScout user account as when ordering in the web shop. Your account can then be connected to the MagicTrap without any problems.
If you have registered in the app using a different email address, we can also adjust the license manually. Please send a short message to our customer service and we will take care of it as soon as possible!
