How can we help you?

App does not respond

The solution may be quite simple - first, we recommend restarting the app.

// Restart

How to close an app on the iPhone:

  • On the Home screen, swipe up from the bottom of the screen and keep your finger in the center of the screen.
  • Swipe to the right or left to find the app you want to close.
  • Swipe upwards over the app preview to close it

How to close an app on an Android phone:

  • Close individual app: Swipe up from the bottom of the screen. Press and hold the screen and then release it. Then swipe up on the app icon.
  • Close all apps: Swipe up from the bottom of the screen. Press and hold the screen and then release it. Swipe from left to right. Tap Close all apps on the left.
  • Call up the home screen: Tap on "Home"

//Reinstallation

If the app still does not work properly after restarting, you can also delete the app and reinstall it via the Google Play Store or App Store.

If you still have problems with the app, please contact our support team via the app or the contact form on our website.

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