The solution may be quite simple - the first thing we recommend is to restart the app.
// Restart
Here's how to close an app on your iPhone:
- On the Home screen, swipe up from the bottom of the screen, keeping your finger in the middle of the screen.
- Swipe right or left to find the app you want to close.
- Swipe up from the preview of the app to close it.
Here's how to close an app on an Android phone:
- Close single app: Swipe up from the bottom of the screen. Press and hold on the screen, then release. After that, swipe up on the app icon.
- Close all apps: Swipe up from the bottom of the screen. Press and hold the screen, then release it. Swipe from left to right. Tap Close all apps on the left.
- Bring up the Home screen: Tap on "Home."
//Reinstall
If the app still does not work properly after restarting, you can also delete the app and reinstall it via the Google Play Store, or App Store.
If you still have problems with the app, feel free to contact our support via the app or the contact form on our website.
