MagicTrap Support Site

Unfortunately, no purchase on account can take place, because we are limited to credit card for technical reasons.

Yes, the MagicTrap needs cellular reception to send the captured images to your phone.

To use the MagicTrap, you need our MagicScout app, in which you can integrate it.

The MagicScout app is available for free in the Google Play Store (Android) or in the Apple App Store (iOS).

Download the app now and connect your MagicTrap in just a few steps!

In the heat of unpacking and setting up the MagicTrap, it can happen that you use a different email address than the one you used when you purchased the MagicTrap.

Your license is linked to the email address you used when you purchased the MagicTrap.
For an error-free linking of the physical MagicTrap trap with the MagicTrap software, the same email address must be used when creating the MagicScout user account as when ordering in the webshop. This way your account can be connected to the MagicTrap afterwards without any problems.

If you have registered in the app with a different email address, we can also adjust the license manually. Please send us a short message to our customer service and we will take care of it as soon as possible!