How can we help you?

No license available in the app

You get a message that you don't have a license, even though you ordered one?
Then we have an important hint for you:

The software license is linked to the email account used at the time of purchase.

For an error-free linking of the physical MagicTrap with the MagicTrap software, the same email address must be used when creating the MagicScout user account as when ordering in the webshop.

If you used a different email address when ordering, the license can be transferred to the correct user account. In this case, please contact our customer service.

2 out of 3 found this helpful

Better information, better decisions.

Start today and download the MagicScout app for free.